Ronald Reynolds

751 Crosstimbers St.
Houston, TX 77022
(719) 497 – 5198
(719) 354 – 6081
rr.ronald@gmail.com

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OBJECTIVE

To get a challenging and rewarding position as a Technical Support Representative in a major and recognized company.

CAPABILITIES

• Excellent organizational, analytical and customer service skills.
• Patient, detail-oriented and analytical professional.
• Computer literate.
• Great problem-solving skills.
• Good communication and interpersonal skills.
• In-depth knowledge of contact management systems.

EXPERIENCE

Technical Support Representative
Advent Global Solutions, Houston, TX
2010 - Present
Provide technical support to the clients of the company and instruct them how to configure their devices. Help customers solving problems with their computers or other electronic devices. Direct the technical support representatives.

Customer Service Representative
Clerk Computer Consulting, Houston, TX
2007 - 2009
Solve customer's inquiries via telephone, in person, by e-mail or letters. Ask the customers all the necessary questions to find out what problem the computer or device presents. Analyze people's problems and develop an effective solution.

EDUCATION

Associate's degree in Electronics and Computer Technology
Remington College, Houston, TX
2006

REFERENCES

Available upon request.