Joyce Rhodes

318 Ward St.

Houston, TX 77082

(902) 555 - 0275

 

Objective

  

A challenging position in Technical Support.

  

Strengths

 

• Project Management Team Building & Leadership

• Process Improvement

• Excellent oral and written communication skills.

• Proven ability to reach goals.

• Strong organizational and analytical skills. 

• Excellent customer service skills.

• Detail-oriented

. 

Experience

 

Billings Corporation, Houston, TX

Technical Support Representative, 1997 - Present

Sporta Software, San Jose, CA

Provided effective and consistent technical support. Researched technical solutions.  Responsible for publishing and maintaining technical support webpage.  Managed staff of six technical support representatives.

 

Phoenix Corporation, Houston, TX

Customer Service Representative, 1993 - 1997

Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.  

   

Education

  

Houston City College 

A.A., Business Administration, 1992 

  

References

 

• Available on request.