Technical support resume example

Joseph Cooper

1108 Freeport St.
Houston, TX 77015
(713) 646 – 0879
(713) 887 – 6546
j.cooper@gmail.com

---

OBJECTIVE

To obtain the position of Technical Support Agent in a company where I can have managing responsibilities.

STRENGHTS

• Long experience in customer and technical support service.
• Excellent business and management skills.
• In-depth knowledge of hardware and software issues.
• Problem-solver with excellent analytical skills.
• Familiar with contact management systems.
• Ability to transcript complex process in a simple way.
• Able of working in teams or individually.
• Great communication and interpersonal skills.

EXPERIENCE

Technical Support Agent
Technical Support Business, Austin, TX
2009 – Present
Resolve our client's technical problems by e-mail or phone. Assist clients with the configuration of internet connections, hardware devices, software applications, etc. Instruct clients on how to use their computer hardware or software products. Direct all the aspects of the relation with clients.

EDUCATION

Associate Degree in Computer Science
Houston Community College, Houston, TX
2008

AFFILIATIONS

• Member of the American Society of Technical Professionals, 2010.
• Member of the Texas Customer Service Association, 2009.