Customer service agent resume example

David Banner

252 Palmer St.
Denver, CO 80201
(319) 584-5584
davidbanner@yahoo.com

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OBJECTIVE

To get a challenging and profitable position as a Customer Service Manager in a well-oriented company where I can grow as a professional.

ABILITIES

• More than seven years experience working directly with customers.
• Excellent negotiation and problem solving skills.
• Patient, calm and pleasant professional.
• Proficient at using computer applications.
• Used and fully capable to deal with unsatisfied clients.
• Excellent listener with outstanding communication skills.

EMPLOYMENT HISTORY

2008 - Present
Kingdom Hotel, Denver, CO
Customer Service Manager

Answer an average of two hundred customer calls per day. Attend to the unsatisfied customers solve their queries and complaints efficiently. Supervise employees. Train workers and assign task. Provide customer service tips. Make reports of complaints. Conduct surveys among clients. Use the result of the clients' feedback to develop techniques, procedures and methods to improve customer service. Teach employees these new procedures.

2004 - 2007
RSS Services, Denver, CO
Customer Service Representative

Attend more than 150 phone calls per day to solve their queries and complaints efficiently, receive clients who go to the company to solve a problem. Solve challenging situations according to the company guidelines and policies. Prepare reports. Introduce comments to the client's database.

EDUCATION

Associate's degree in Business
Colorado Education Association, Denver, CO
2002 - 2004