Airline manager resume example

Omar James

4575 Tablado Blvd.
Los Angeles, CA 90011
(619) 234-4845
omar_j1214@yahoo.com

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OBJECTIVE

To obtain a challenging and rewarding position as a manager in an airline company.

SKILLS

• Proficient in languages like: Spanish, French, Portuguese, Japanese and Italian.
• Capable of working under pressure and of taking fast decisions.
• Almost 15 years of experience working in airlines.
• Capable of dealing and solving difficult situations with employees and/or customers due to solid communications skills.

EXPERIENCE

2007 - Present
USA Airlines - San Francisco, CA
Customer Service Manager

In charge of the new office opened at the airport. Train and supervise 35 customer service agents working at this place. Responsible of day-to-day operations, take the decisions and solve problems or crises. Develop schedules, enabling simultaneous take-offs or landings. Supervise employees and assign tasks and schedules to them.

2000 - 2007
FSC Airline - San Francisco, CA
Customer Service Agent

During the first two years in charge of selling tickets, registering passengers and verifying their documentation, supervising boarding, checking luggage, etc. Then, promote to the customer server department thanks to my problems and complains solving skills.

1997 - 2000
Pigeon Airlines - San Francisco, CA
Customer Service Agent

Work at the airline's office in the airport selling tickets, registering and verifying the passengers' documentation and luggage, supervising boarding, etc.

EDUCATION

Master in Business Administration (MBA)
Berkeley University of California, CA
2006 - 2008

Bachelor in Business Administration
Berkeley University of California, CA
1996 - 2000