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Customer service agent sample CV



Customer service agent resume example

In your resume you must focus on the abilities and skills that could help you in the job. See our customer service agent resume example to know how to do so.



David Banner

252 Palmer St. Denver, CO 80201
(319) 584-5584
davidbanner@yahoo.com




Objective


To get a challenging and profitable position as a Customer Service Manager in a well-oriented company where I can grow as a professional.

Abilities


• More than seven years experience working directly with customers.
• Excellent negotiation and problem solving skills.
• Patient, calm and pleasant professional.
• Proficient at using computer applications.
• Used and fully capable to deal with unsatisfied clients.
• Excellent listener with outstanding communication skills.

Employment History


Customer Service Manager
Kingdom Hotel, Denver, CO

2008 - Present
Answer an average of two hundred customer calls per day. Attend to the unsatisfied customers solve their queries and complaints efficiently. Supervise employees. Train workers and assign task. Provide customer service tips. Make reports of complaints. Conduct surveys among clients. Use the result of the clients’ feedback to develop techniques, procedures and methods to improve customer service. Teach employees these new procedures.

Customer Service Representative
RSS Services, Denver, CO

2004 - 2007
Attend more than 150 phone calls per day to solve their queries and complaints efficiently, receive clients who go to the company to solve a problem. Solve challenging situations according to the company guidelines and policies. Prepare reports. Introduce comments to the client’s database.

Education


Colorado Education Association, Denver, CO
Associate’s degree in Business
2002 - 2004



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